Frequently Asked Questions

Bundledjoy highly recommends prewashing your hair extensions before installing them. To properly wash the extensions, use a gentle shampoo and conditioner, and avoid rubbing or scrubbing the hair too vigorously. Rinse thoroughly and allow the hair to air dry before styling. Keep in mind that some hair types may require different care and maintenance. By taking the time to properly wash and care for your hair bundles, you will extend their lifespan and ensure a flawless, natural-looking result.

Proper care of your hair extensions or wig is essential to maintain their longevity and softness. Here are some tips to follow: Brush gently but often: Use a soft-bristled brush to detangle your hair extensions or wig at least once a day. Starting at the tips, work your way up gradually to avoid pulling or yanking at the hair, which can cause damage. Wash with care: Use a sulfate-free shampoo and conditioner specially formulated for hair extensions or wigs. Be sure to rinse thoroughly to avoid residue buildup, which can make the hair look dull and feel heavy. Avoid excessive rub drying Instead, pat dry with a clean towel. Style carefully: To prevent damage from heat styling, use a heat protectant spray and avoid excessive heat. It is best to air dry your extensions or wig rather than use a blow dryer whenever possible Store safely: Store your extensions or wig in a cool, dry place away from direct sunlight and heat sources to prevent damage and tangling. You can store your hair in our BundledJoy satin bags that comes with every order. If you sleep with your extensions or wig on, secure them in a loose braid to prevent tangling. Never sleep with wet hair! By following these care tips, you can ensure that your Bundledjoy hair extensions or wig remains soft, shiny, and beautiful for as long as possible.

At this time, we do not offer installation services. However, we understand that installation may be unfamiliar or challenging for some individuals. To assist with this, we provide wig construction and customisation at an extra fee. This add-on can added to your order before checkout.

Once you have placed an order with Bundledjoy, you will receive a confirmation email. A tracking number sent out after your order has been shipped. With a tracking number that you can use to track your order. Simply click on the tracking number link or enter the number on the courier's website to see the status of your delivery. Please note that it may take up to 48 hours for the tracking information to be updated online.

At Bundledjoy, we strive to provide the best customer experience possible, which includes a fair and transparent refund and return policy. All sales are final, as we adhere to strict hygiene and sanitation procedures to ensure the safety and well-being of our customers. However, if there are any issues with your order, such as a damaged or incorrect item, our customer support team is available to assist you. We ask that you contact us within 7 days of receiving your order, and we will work with you to find the best possible solution. For detailed information on our policy, please visit our refund and return page.